We went to pick up our keys at Paradise Island Resort and were greeted by two unfriendly women who after handing in our paperwork which stated we were booking in to the Phoenecian, they proceeded to book us in to their resort. On our arrival at the Phoenecian we discovered they had not even given us our room no, so we had to call them. Upon entering the room we discovered the following: Stained carpet, mould in shower door tracks and tiles- (not healthy to put the kids in) thick dust on ceiling fans, louvre doors and door jams, really dirty balcony and outdoor furniture, dusty shelves etc.
The worst part was having to empty the dishwasher from the tenants before us. We called Simon who was the agent we had been allocated from the website and he said it sounded like it needed a spring-clean and someone would come around at 11am the next day. No one ever came. Unfortunately this was our annual holiday and we expected it to be really nice but were left really disappointed.
The Gold Coast- so much to see and do. Great for both kids and adults. Loved Movieworld and Wet 'n Wild the most.
Book Phoenician Resort Broadbeach, or Broadbeach - Burleigh Heads Accommodation and Hotels.
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